How quickly do products ship?
Most items are shipped out the next day if orders are placed by 10 am Eastern Time. For more information about shipping, please reference each product's shipping policy.
Can you ship outside of the United States?
Unfortunately, we cannot ship outside of the United States at this time.
Do you have a retail location and/or do you offer local pick up?
We currently do not have a retail location. We are not open for in-store shopping at this time as our facility is not set up for walk in customers.
Do you ship outside of the United States?
No, we only ship within the Contiguous U.S. (All lower 48 states, including DC). We do not ship internationally, or to Alaska, Hawaii, and other U.S. territories.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with a product, please refer to our return policy outlined on our website for information on how to initiate a return or exchange.
How can I contact Biosphere Aquatics for further assistance?
If you have any questions, concerns, or require assistance, please don't hesitate to reach out to our customer support team. You can contact us via email at info@biosphereaquatics.com or through our website's contact form. We're here to help!